General Terms and Conditions
1. APPLICABILITY AND ACCEPTANCE OF TERMS AND CONDITIONS
1.1. These general terms and conditions (the Terms and Conditions) shall apply to any agreement entered into between LISA MARIE VENTURES BV, a private limited liability company having its registered office at Molenbeekstraat (HEF) 16, 2801 Mechelen, Belgium and registered with the Belgian Crossroads Bank for Enterprises under company number 1006.452.204, acting under trade name Baila’mor (the Company) and any natural person or legal entity identified as customer (the Customer) (the Agreement). In the Terms and Conditions, the Company and the Customer may individually be referred to as a Party and jointly as the Parties.
1.2. The Company provides dance retreats in Latin America for the duration and in accordance with the specifications of the specific retreat as indicated on the website: https://baila-mor.com/ (the Website) (the Services). The Services of the Company may include accommodation, transport, catering and leisure services.
1.3. Other terms and conditions (including those of the Customer) are not applicable and are expressly excluded. In the event of any conflict or inconsistency between the provisions of the Terms and Conditions and the provisions of any agreement with respect to the services as provided by the Company, the Terms and Conditions shall always prevail.
1.4. The Customer acknowledges that (i) he has been informed of these Terms and Conditions prior to the conclusion of the Agreement with the Company, (ii) these Terms and Conditions are clear and understandable and (iii) he has accepted all provisions thereof. These Terms and Conditions are accepted by the act of acceptance of a clickwrap agreement, i.e. the Customer clicking the box “I agree with the General Terms and Conditions of Baila’mor” before the execution of the payment on the Website.
1.5. The Company reserves the right to amend the Terms and Conditions unilaterally and at any time upon notification of any such amendments or changes in writing (including without limitation by e-mail) to the Customer (the Notification) at least fifteen (15) days prior to the coming into force of such amendments or changes. In the event of this causes material changes to the Agreement, the Customer may terminate the Agreement within fifteen (15) days of such Notification (the Notice Period) by notifying the Company of such termination in writing. If the Customer does not notify the Company of such termination, the new terms shall become effective as of the date specified in the Notification.
1.6. The Notice Period shall not apply if the Company:
(a) is subject to a legal or regulatory obligation to change the Terms and Conditions in a way that does not allow it to comply with the Notice Period; or
(b) exceptionally needs to change the Terms and Conditions to address an unforeseen and imminent danger related to the protection of online intermediary services or customers against fraud, malware, spam, personal data breaches or other cybersecurity risks.
2. RETREAT INSCRIPTION FORM
2.1. In order to enter into an Agreement with the Company, the Customer shall select its choice from the available dance retreats with the related specifications and/or services on the Website and, through the Retreat Inscription Form (unless otherwise agreed upon between the parties) provide its:
- full name;
- date of birth;
- valid address;
- valid e-mail address;
- valid telephone number;
- preferred type of room during the dance retreat; and
- food allergies or dietary restrictions.
2.2. For the purposes of protecting the safety of its personnel and customers, the Company may verify the data and information provided to the Company, included but not limited to the data provided through the Retreat Inscription Form.
2.3. The Customer acknowledges that he/she is legally capable of entering into binding agreements. The Customer represents and warrants that his/her medical condition allows participation in the dance retreat and related services without any problems or risks for the Customer or other participants.
2.4. The Customer is solely responsible for the completeness, correctness, accuracy and veracity of the data and information provided to the Company, included but not limited to the data provided through the Retreat Inscription Form. Any information not provided by the Customer to the Company, but strictly necessary to perform the Services, are not part of the existing Agreement, and will be charged at the usual prices at the expense of the Customer (unless otherwise agreed between the Parties).
3. ORDER PROCESS AND CONCLUSION OF AGREEMENT
3.1. To place the order, the Customer shall (i) complete the Retreat Inscription Form as included on the Website, (ii) accept the Terms and Conditions (as set forth in article 1.5 of these Terms and Conditions) and (iii) pay the price for the chosen Services. All orders are subject to confirmation of availability and order price.
3.2. The Customer will receive an e-mail by the Company confirming the order and including the invoice. At this moment, the Agreement is concluded. If the order is not confirmed within fourteen (14) calendar days, the Agreement will not be concluded and the Customer will receive a refund of its payment related to such order.
3.3. Obvious mistakes or errors in the description of the Services, its specifications or pricing will not bind the Company. The Customer shall inform the Company of any doubt with respect hereto.
3.4. The Company reserves the right to refuse any order from a Customer with whom a dispute is pending or with whom a dispute has already arisen in the past.
4. SERVICES
4.1. The Services as provided by the Company are always a "best efforts obligation".
4.2. The Company reserves the right to make changes to the performance of the Services if such changes are necessary to ensure proper performance of the Services, taken into account the availability, feasibility, location, number or specifications of the Services. The Company will inform the Customer of the changes in a timely manner.
4.3. The performance of the Services and the Agreement requires the full cooperation of the Customer. The Customer shall provide the necessary cooperation to enable the Company to fulfill its obligations under the Agreement.
4.4. Any additional services requested by the Customer which were not included in the Agreement between the Parties may be charged separately to the Customer.
5. SUBCONTRACTING
5.1. For the performance of the Services and the Agreement the Company reserves the right to involve subcontractors and/or third parties. To the extent possible, the prices of the subcontractors and/or third parties will be included in the Agreement.
5.2. The Customer acknowledges and agrees that the Company may be bound by the availability, offer and prices imposed and/or amended by these third parties. The Customer acknowledges and agrees that any requests for change by the Customer with respect to the Services offered by third parties is subject to the availability of such third parties.
5.3. If the Customer wishes to rely on a specific third party (such as for catering or accommodation) the Customer will inform the Company hereof. The Customer accepts that, in this case, the Company has the right to request the Customer to communicate with the relevant third party directly. Unless expressly agreed otherwise, the Company is not a party to any agreement concluded between the Customer and such third party and cannot incur any liability with respect hereto.
6. PAYMENT
6.1. When ordering Services on the Website, the Customer shall pay the price related to such Services, as indicated on the Website.
6.2. All prices are stated and payments shall be made in USD, unless otherwise agreed upon between the Parties.
6.3. All prices under the Agreement are exclusive of VAT, sales tax, service tax or all other duties and/or taxes or similar charges.
6.4. All payment must be made to the bank account designated by the Company. Timely payment is of the essence.
6.5. If the Customer disputes (part of) an invoice, the Customer shall notify the Company within eight (8) calendar days of receipt of such invoice. This notification shall include the basis of the Customer’ dispute and the amount in question. Invoices (or any part thereof) not disputed within eight (8) calendar days shall be deemed accepted by the Customer.
7. NO RIGHT OF WITHDRAWAL
7.1. In accordance with article VI.45 11° of the Belgian Code of Economic Law (CEL), the Customer does not have a right of withdrawal or reflection period of fourteen (14) calendar days. The exception or article VI.53 12° WER applies since the Company provides services of covered by this article (such as transport, accommodation and leisure services) and the Agreement provides for a specific period of performance.
7.2. The Customer is not entitled to any reimbursement from the Company if the Customer cancels its order after conclusion of the Agreement as set forth in article 3.
8. INTELLECTUAL PROPERTY RIGHTS
8.1. The Company and its licensors shall at all times retain all titles, interests and rights, including but not limited to any Intellectual Property Rights, in and to the Website, the Services and all other products or services it delivers (including but not limited to the dance retreats, choreographies and any other services as provided by the Company). Intellectual Property Rights means any and all now known or hereafter existing (a) rights associated with works of authorship, including but not limited to copyrights, copyrightable works (including but not limited to mask work rights) and moral rights; (b) trademarks, trade dress, trade names, corporate names, logos or service mark rights; (c) trade secret rights and other confidential information (including but not limited to ideas, information, improvements, specifications, drawings, programmer notes, discoveries and proposals); (d) patents, patent disclosures, and inventions (whether patentable or not), know-how and industrial property rights; (e) layout, design rights, database sui generis right, and other proprietary rights of every kind whether registered or not, (f) computer software programs (including but not limited to source code and object code), data, databases and documentation thereof and (g) all registrations, applications, renewals, extensions, or reissues of the foregoing, in each case in any jurisdiction throughout the world.
8.2. The Customer shall not use or compromise the Company’s Intellectual Property Rights in any way, unless upon prior written consent of the Company.
8.3. The Customer is solely responsible for the documents, data and information it provides to the Company. The Customer guarantees that all data (including but not limited to text, images, photographs and/or other (creative) elements) that it provides to the Company are owned by the Customer or the Customer has obtained all necessary rights and titles to use such data and provide it to the Company.
9. CONFIDENTIALITY
9.1. Both Parties shall maintain confidentiality over the Confidential Information of the other Party and treat such Confidential Information with the same degree of care and security as each Party treats its own Confidential Information, and, under no circumstances, less than a reasonable degree of care. Confidential Information means all information disclosed by or on behalf of a Party (the Disclosing Party) to the other Party (the Receiving Party), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including without limitation, any information, in whatever form, related to the products and/or the services, business and marketing plans, trade secrets, know-how, Intellectual Property, materials, technology and technical information, methods, processes, data, programs, research, development, business processes, customers and the terms of this Agreement (including without limitation pricing terms). Confidential Information shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) was independently developed by the Receiving Party without breach of any obligation owed to the Disclosing Party; or (iv) is received from a third-party without breach of any obligation owed to the Disclosing Party.
9.2. Each Party shall use the other Party’s Confidential Information only for the performance of the Services and this Agreement and shall restrict disclosure of the other Party’s Confidential Information to its employees, directors, agents, or contractors who have a “need to know” for such Confidential Information for the performance of the Services or this Agreement and who have undertaken an obligation of confidentiality.
9.3. The Receiving Party agrees not to use any Confidential Information of the other Party as a basis upon which to develop or have a third party develop competing or similar products and/or services, unless explicitly agreed otherwise in writing between the Parties.
9.4. Upon the Disclosing Party’s written request and in any event, upon any termination of this Agreement, the Receiving Party shall, at the sole discretion of the Disclosing Party, either promptly return to the Disclosing Party or destroy all Confidential Information and related documents and all copies thereof.
9.5. The provisions of this Article 9 will survive any termination of the Agreement.
10. DATA PROTECTION
10.1. All personal data with respect to the Customer, provided by Customer to the Company shall be processed by Company in accordance with its privacy policy.
11. PORTRAIT RIGHTS
11.1. During the performance of the Services (including but not limited to the dance retreat), the Company and any appointed third party may take photographs and (video and voice) recordings of the Customers. The Client expressly waives its portrait rights to such photographs and recordings. The Customer expressly agrees that the Company is entitled use such photographs and recordings freely, including but not limited for advertising or publicity purposes (such as on the Website and the Company’s social media).
12. LIABILITY
12.1. The Company provides the Services on an ‘as is’ basis and the Website on an ‘as is’ and ‘as available’ basis. The Company makes no representations or warranties of any kind, express or implied, as to the performance of the services and provision of the Website, or any content thereof and materials included therein. To the full extent permissible by applicable law, the Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Company does not warrant that the Website is free of viruses or other harmful components.
12.2. The Company does not represent and will not be responsible nor held liable, to the greatest extent permitted by applicable law, for the actions, errors or omissions of Lenders and Customers and in particular (a) the truthfulness, completeness or accuracy of any information provided by the Customer and (b) the compliance with the Terms and Conditions or any applicable laws by the Customer.
12.3. The Company excludes any and all liability (whether in contract, warranty, tort (including as a result of negligence, product liability or other theory) or otherwise) to the Customer or any third person for any indirect, punitive, incidental, special or consequential or other similar damages (including damages for loss of profit, revenue, business, contracts or clients, loss of or corruption of data, loss of goodwill, reputational damage, opportunity loss, loss of anticipated savings, and the cost of procuring replacement goods or services), even if the Company has been advised or notified of the possibility of such costs or damages.
12.4. The Customer agrees that the Company can only be held liable under this article 8 to the extent damages suffered by the Customer are directly and solely attributable to the Company. To the maximum extent permitted by law, the aggregate liability of the Company arising out of or related to the Agreement will not exceed the total amount paid by the Customer under the Agreement during the twelve (12) months immediately preceding the date of the event giving rise to such claim. Multiple claims shall not enlarge this limitation. Nothing in the Agreement shall limit or exclude the Company’s liability for (i) gross negligence, (ii) willful misconduct, or (iii) fraud.
12.5. The Customer shall fully indemnify, defend and hold harmless the Company from and against any and all claims, demands, actions, investigations, costs, liabilities, damages and losses in connection with its non-compliance of one or more obligations under the Terms and Conditions.
13. MISCELLANEOUS
13.1. ENTIRE AGREEMENT – The Agreement contains the entire agreement and understanding between the Parties with respect to the subject matter hereof and supersedes and replaces all prior agreements and understanding, whether written or oral, with respect to the same subject matter still in force between the Parties.
13.2. ASSIGNABILITY – Without prejudice to other provisions of the Agreement, the Customer will not assign nor transfer any of its rights or obligations under the Agreement, either in whole or in part, to any third party without the prior written consent of the Company. Any such assignment or transfer without the prior written consent of the Company will be deemed null and void.
13.3. SEVERABILITY – Whenever possible, the provisions of the Agreement will be interpreted so as to be valid and enforceable under the applicable law. However, if one or more provisions of the Agreement are found to be invalid, illegal or unenforceable (in whole or in part), the remainder of the provisions of the Agreement will not be affected and will continue in full force and effect as if the invalid, illegal or unenforceable provision(s) had never existed. Moreover, in this case, the Parties will amend the invalid, illegal or unenforceable provision(s) or any part thereof and/or agree on a new provision that embodies as closely as possible the purpose of the invalid, illegal or unenforceable provision(s).
13.4. FORCE MAJEURE – Neither Party will be liable for any failure to perform under this Agreement (except for the payment of any sums due hereunder) if such failure is due to causes beyond its reasonable control, such as but not limited to fire, flood, strikes, labour disputes or other industrial disturbances, (declared or undeclared) war, embargoes, blockades, cyberattacks, legal restrictions, riots, pandemics, epidemics, insurrections, governmental regulations (Force Majeure). For the Company Force Majeure additionally includes network or internet downtime or unavailability of means or transport for third party goods or services.
If an event of Force Majeure occurs, the Parties shall immediately consult with one another in order to find an equitable solution and shall use all reasonable efforts to minimize the consequences of the occurrence. The performance of the Parties’ obligations under this Agreement shall be suspended for the duration of the delay caused by the event of Force Majeure and the period of performance shall be automatically extended, without any penalty, for an equal period. However, if a Force Majeure event persists for at least three (3) months and the Parties have been unable to reach an equitable solution, either Party can terminate the Agreement by registered mail to the other Party.
13.5. NO WAIVER – Any failure or delay by one Party in exercising any right under the Agreement, the exercise or partial exercise of any right under this Agreement, or any reaction or absence of reaction by a Party in the event of a breach by the other Party of one or more provisions of the Agreement will not operate or be construed as a waiver (either express or implied, in whole or in part) of its rights under this Agreement or under said provision(s) or preclude the further exercise of any such rights. Any waiver of a right must be express and in writing.
If there has been an express written waiver by one Party following a specific failure by the other Party, this waiver cannot be invoked by the other Party in favour of either a new failure, similar to the prior one, or a failure of another nature.
14. APPLICABLE LAW AND JURISDICTION
14.1. For a period of thirty (30) days, the Parties will attempt in good faith to resolve promptly, through negotiation, any dispute arising out of or in connection with this Agreement. If the Parties are not able to resolve their dispute, they may at any time, without obligation and without prejudice to any other proceedings, seek to settle such dispute through third party mediation.
14.2. The present Agreement is governed by the laws of Belgium. Any dispute arising out of or in connection with this Agreement, that the Parties are unable to settle amicably, shall be finally settled by the competent courts of Antwerp, division Antwerp.
14.3. Consumers also have the possibility of recourse to alternative dispute resolution through the Consumer Ombudsman Service (North Gate II, Koning Albert II-laan 8, P-Box 1, 1000 Brussels, tel: 02 702 52 00, contact@consumentenombudsdienst.be, www.consumentenombudsdienst.be). Residents of a European country other than Belgium can rely on the European Commission's online dispute resolution portal: https://ec.europa.eu/odr.
Privacy Policy
Our Commitment to Your Privacy
Baila’mor is committed to protecting the privacy of our potential and existing customers. The Baila’mor privacy policy (the “Privacy Policy”) applies to all Personal Data (as defined below) processed by us, including Personal Data collected or submitted through our websites, mobile applications or through our official social media pages or through other channels online and offline as further described below (collectively the “Baila’mor products”).
If you cannot, or will not, provide us with the personal information we reasonably require, we may be unable to provide you with the information, goods or services you have requested.
The Baila’mor company that is the controller for the processing of your Personal Data as set out in this Privacy Policy can be found here and will depend on which baila’mor product(s) you are interested in or have engaged with. Being the controller means that this company is responsible for ensuring that your personal data is processed in compliance with applicable privacy and data protection legislation.
Personal Data
“Personal Data” is information or pieces of information that could allow you to be identified, such as for example:
Name and contact details (e.g. postal and email address, telephone number)
Account information (e.g. user name, profile picture or social media account ID)
Country of residence
Birth date
Technical information, e.g. screen/user name, IP address, browser and device data, information collected through cookies, pixel tags and other technologies, server log file data, app usage data and location data
Preferences (e.g. shopping habits, preferred educational courses)
Company or school name and address
Credit and debit card number
Medical condition (e.g. allergies or illness)
How do we collect Personal Data?
We collect Personal Data in a variety of ways:
Directly from you: Information is collected directly from you, either by you providing the information directly to us or you acting in a manner that provides us with the information, for example:
Offline: We collect Personal Data from you offline, for example when you contact customer service, enrol in a product or service or provide information to us in writing.
Online: We collect your Personal Data through the baila’mor Products, for example when you sign up for a newsletter or a brochure, enrol in a product or service. We also collect Personal Data:
Through cookies. Cookies allow a web server to transfer data to a computer or device for recordkeeping and other purposes. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. For detailed information about the cookies we use and the purposes for which we use them, please see our cookie policy.
Through your use of a mobile application. When you download and use one of our mobile applications, and to the extent allowed by your privacy settings in the application, we track and collect mobile application usage data, such as the date and time the mobile application on your device accessing our servers and what information and files have been downloaded to the mobile application based on your device number.
Through your device. Provided that you have enabled that function on your device, we collect the physical location of it to provide you with personalized location-based services and content. Read more about such services under “How do we use Personal Data?”
From our corporate affiliates, business partners, assistance providers or claim handlers. We may receive Personal Data from other parties in conjunction with your course/program, including:
Business partners, such as local sales agents that promote the sales of our services in your country of residence.
Claims handlers who receive information about your insurance claims in case of an insurance situation.
From other sources. We may receive your Personal Data from other sources, such as public databases; joint marketing partners such as marketing agencies or providers of software and services for digital marketing automation and analytics; social media platforms, including but not limited to; Facebook, Instagram, Snapchat, Musically, LinkedIn, Twitter, YouTube and messenger services such as WhatsApp or Facebook Messenger; from people with whom you are friends or otherwise connected with on social media platforms, as well as from other third parties. For example, if you elect to connect your social media account to your Baila’mor Products account, such Personal Data that you have registered in your profile, such as your email address, phone number, postal address, date of birth, name and user name will be shared with us. Furthermore, we use cookies to track members of social media networks as further explained in our cookie policy.
If you browse our sites We may also collect information about your use of our services through your browser to trace activity on our sites, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, service provider, and the name and version of the Baila’mor Product you are using. In addition, an IP Address is identified and logged automatically in our server log files whenever you visit the Baila’mor Products, along with the time of the visit and the page(s) that were visited. These data are only stored and used together with other Personal Data that you have submitted if you have given your consent to do so. You can read more about collection of your IP address and other browsing data in our cookie policy.
How do we use Personal Data?
Your Personal Data will be processed by Baila’mor for the purposes of completing your booking, providing you with the products and services that you have ordered, for customer service, administrative services or as otherwise necessary to perform the contract between you and us or as further described in this policy.
We may also use Personal Data:
For statistical purposes, calculating usage levels, and helping diagnose server problems with the Baila’mor Products as well as to ensure that the Baila’mor Products function properly.
To allow you to contact and be contacted by other users through the Baila’mor Products, as permitted by the applicable product.
To allow you to participate on message boards, chat, profile pages and blogs and use other services enabling you to post information and materials.
If you have given your consent:
To analyse and improve our offers by identifying usage trends, determining the effectiveness of our promotional campaigns and tailoring the Baila’mor Products experience and content based on your past activities on the EF Products. For example, depending on what Baila’mor Product you have searched for on our website, or in previous browsing, the offer presented to you on the Baila’mor Products may be limited to a specific language, course length or budget.
To provide you with personalized location-based services and content through the use of your device’s physical location. For example, you will be redirected to the local Baila’mor website in your language if your device indicates that you are browsing from that country, or you may be suggested the nearest Baila’mor office to your location for visits or information.
To market our products and services, including special promotions based on your interests, for example through email marketing solutions such as Salesforce Marketing Cloud’s management software which maintains mailing lists and schedules and modifies email messages based on what recipients read, click-on or forward. All such email communication will include a clear unsubscribe link.
How do we share Personal Data?
We share your Personal Data with our business partners and service providers:
Business partners are for example local sales agents that promote the sales of our services in your country of residence; transportation or accommodation providers in your destination country; or teachers, activity leaders or other contractors for management of any of our programs; or a travel insurance company that prepares the travel insurance for you.
Service providers, such as providers of IT systems, for example for managing customer relations or payments, scheduling classes or storing learning results; or providers of software and services for digital marketing automation and analytics.
We have put appropriate safeguards in place for transfers of your Personal Data outside the EEA, including the standard data protection clauses adopted by the European Commission, available at http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32004D0915 and http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32010D0087. For more information on standard data protection clauses in place, please see the contact section below.
We also share Personal Data as we believe to be necessary: (a) under applicable law; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions or a contract; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
On what do we base our right to collect and use Personal Data?
We base our right to collect and use your Personal Data on the need to do so in order to provide you with the services or products that you have ordered from us, or when there is a legitimate interest for us (i.e. the service provider) to use your Personal Data, such as for the marketing of products or services similar to the one(s) you have already purchased from that same legal entity.
To the extent we use sensitive Personal Data, we base this on your explicit consent. Sensitive data can for example be information about health, ethnicity or religious beliefs, read more under “Sensitive data”.
To the extent that we use your Personal Data to send you offers beyond what is considered to be within our legitimate interest, such as marketing of products and services provided by Baila’mor, we base this on your specific consent.
Security
We use appropriate organizational, technical and administrative measures to keep the Personal Data under our control accurate and up-to-date, as well as to protect the Personal Data against unauthorised or unlawful processing and the accidental loss, destruction or damage of the Personal Data.
Unsubscribe
If at any time you wish to stop receiving marketing communications from us you can use the unsubscribe feature in the marketing communication you received or let us know by using the contact information listed in the “Contact Us” section. In your request, please indicate that you wish to stop receiving marketing communications from us.
Please note that changes may not be effective immediately. We will endeavour to comply with your request(s) as soon as reasonably practicable.
Third Party Sites
This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which the Baila’mor Product contain a link. The inclusion of a link on Baila’mor Products does not imply endorsement of the linked site by us or by our partners.
Additionally, we may provide you with access to third-party functionality that permits you to share your activities on Baila’mor Products to your social media account(s), for example Facebook or LinkedIn. Please note that any information that you provide through the use of this functionality is governed by the applicable third party’s privacy policy, and not by this Privacy Policy. We have no control over, and shall not be responsible for, any third party’s use of information that you provide through use of this functionality.
How long do we store personal data?
We will only keep your Personal Data for as long as it is necessary for the purposes for which it has been collected or in accordance with time limits stipulated by law and market practice, unless further retention is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims or unless a specific time period has been communicated.
We will keep limited parts of your Personal Data which are necessary for marketing purposes until you withdraw your consent, but in no event for longer than 10 years after your last completed service or delivery of product.
If you are under the age of 16
If you are under the age of 16, you should review this text together with your parent or guardian to make sure you both understand them. We are not responsible for checking your age but sometimes we still do verification checks. If we learn that you are under the age of 16 and that we have collected information about you without consent from your parent or guardian, we will delete the information as soon as possible and you will not be able to use Baila’mor Products.
Sensitive Data
We do not generally seek to collect any sensitive Personal Data. Sensitive Personal Data is data related to racial or ethnic origin, political opinions, religious or philosophical beliefs, health or medical condition, criminal background or trade union membership. In certain situations, this might however be necessary (for example in order to provide you with the services and products you have ordered and in relation to your insurance). We will make sure that we receive your explicit consent to such processing and treat this information securely.
Updates To This Privacy Policy
Our Privacy Policy may change from time to time. We will not significantly reduce your rights under this Privacy Policy without informing you. We will post any Privacy Policy changes on this page and, prior to implementing such changes, we will provide a more prominent notice. Where required by law, we will seek your prior consent to any change.
Your Rights
You have a right to, once per calendar year, contact us and without cost find out which information about you that is being used. You have a right to receive your Personal Data in a machine readable format and you have a right to transfer your personal to another data controller.
You have the right to, at any time, withdraw your consent or object to us using your Personal Data for direct marketing purposes and you may at any time request that the use of your Personal Data is restricted or that we shall delete your Personal Data. Note however that a restriction or deletion could mean that we are not able to provide you with information, services or products as you have requested. Upon your request, we are also obliged to correct Personal Data about you that is incorrect, incomplete or misleading.
Contact Us
If you would like to have a copy of the information Baila’mor holds about you; a copy of the standard data protection clauses or would like to exercise any of your rights, please contact one of our locations or click here.
If you have complaints about our handling of your Personal Data, you have a right to contact the supervisory authority in the country where you live.
Cookie Policy
What Is A Cookie?
Cookies are small text files or pieces of information that are stored on your computer or mobile device (such as a smartphone or tablet) when you visit our Sites. A cookie will usually contain the name of the website from which the cookie has come from, the "lifetime" of the cookie (i.e. how long the cookie will remain on your device), and a value, which is usually a randomly generated unique number.
What Do We Use Cookies For?
We use cookies to make our Sites easier to use and to better tailor the Sites and our products to your interests and needs. Cookies can do this because websites can read and write these files, enabling them to recognise you and remember important information that will make your use of a website more convenient (for example by remembering preference settings).
Cookies may also be used to help speed up your future activities and experience on our Sites. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how users use our Sites and to help us improve the structure and content of our Sites. We cannot identify you personally from this information.
What Types Of Cookies Do We Use?
Two types of cookies may be used on the Sites, which are called "session cookies" and "persistent cookies". Session cookies are temporary cookies that remain on your device until you leave the Site. A persistent cookie remains on your device for much longer or until you manually delete it (how long the cookie remains on your device will depend on the duration or "lifetime" of the specific cookie).
Third Party Cookies
We also use a number of suppliers that may also set cookies on your device on our behalf when you visit our Sites to allow them to deliver the services they are providing. If you would like more information about these cookies, as well as information about how to opt-out of receiving such cookies, please see their privacy policies.
What Cookies Do We Use?
Below we list the different types of cookies that may be used on Baila’mor Sites. Note that to the extent information collected through cookies constitutes personal information, the provisions in the Privacy Policy apply and complement this Cookie Policy.
Essential Cookies
Essential cookies are necessary for the Site to work and enable you to move around it and to use its services and features. Without these absolutely necessary cookies, the Site will not perform as smoothly for you as we would like it to and we may not be able to provide the Site or certain services or features you request.
Cookie type
Description
How to manage cookies
Session
Session cookies are used to maintain the state of the application.
Accept/refuse via browser setting
Load balancing
Load balancing cookies are used to distribute the assets across the globe and lighten the server load.
Accept/refuse via browser setting
User ID
User ID cookies are used to ensure that users only see their own information.
Accept/refuse via browser setting
Security
Security cookies are used for security controls and checks.
Accept/refuse via browser setting
Preference Cookies
Preference cookies collect information about your choices and preferences, and allow us to remember language or other local settings and customize the Site accordingly.
Cookie type
Description
How to manage cookies
Language
Language cookies are used to store the language the user has selected, and to show the correct options.
Accept/refuse via browser setting
Location
The user’s approximate address (city, state, country, postal code) as determined by the IP address is retained in order to automatically select the proper country and show retailers and demonstration days within the area.
Accept/refuse via browser setting
Mobile
If the user is viewing the Site on a mobile device, a cookie is set to indicate that the main website was selected (i.e., that the device is Flash-enabled), or the non-Flash mobile site.
Accept/refuse via browser setting
Reference site
The reference site is recorded to better understand the user’s preference.
Accept/refuse via browser setting
Last visit and activity
Date of last visit and activity and other information is recorded to be able to provide users with an update on “what’s changed on the site since your last visit,” and to better understand the user’s preferences.
Accept/refuse via browser setting
Recently watched video
Date and title of recently watched video is recorded to be able to better understand the user’s preferences.
Accept/refuse via browser setting
Flash Cookies
Flash cookies are used to enable audio and video content to be played.
Accept/refuse via browser setting
Page history
Page history cookies are used to track the sequence of pages the user has visited. If the user gets an error message while visiting the Site, the cookie information gets saved to a log file for error reporting and resolution.
Accept/refuse via browser setting
Social Plug-in Tracking Cookies
Such cookies are used to track members [and non-members] of social media networks for market research analytics, and product development.
Cookie type
Description
How to manage cookies
Cookies are used to track Facebook members [and non-members] for market research analytics, and product development.
Accept/refuse via browser setting
Such cookies are used to track members [and non-members] for market research analytics, and product development.
Accept/refuse via browser setting
Analytics Cookies
Analytics cookies collect information about your use of the Site, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on the Site, help us record any difficulties you have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site, rather than the usage of a single person.
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Cookie type
Description
How to manage cookies
Google analytics
Google analytics cookies collect aggregate statistical data to improve Site presentation and navigation. Google supplements the aggregate data with demographics and interest information, so that we can better understand our visitors.
https://tools.google.com/dlpage/gaoptout
Marketing Cookies
Advertising Cookies are used for marketing purposes.
Cookie type
Description
How to manage cookies
Advertising
Deliver behavioral/targeted advertising
Accept/refuse via browser setting
Market analysis
Conduct market analysis
Accept/refuse via browser setting
Campaign / promotion
Measure effectiveness of campaign
Accept/refuse via browser setting
Fraud detection
Detect click fraud
Accept/refuse via browser setting
How Do I Manage Cookies?
Although most internet browsers are initially set up to automatically accept cookies, most internet browsers allow you to change the settings to block cookies or to alert you when cookies are being sent to your device.
In addition to the options provided above, you may refuse, accept or remove cookies from the Site at any time by activating or accessing the setting on your browser. Information about the procedure to follow in order to enable, disable or remove cookies can be found on your Internet browser provider’s website via your help screen.
Please be aware that if cookies are disabled or removed, not all features of the Site may operate as intended, for example you may not be able to visit certain areas of our Site or you may not receive personalised information when you visit the Site.
If you use different devices to view and access the Sites (e.g. your computer, smartphone, tablet etc) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.
Pixel Tags
Some of the pages you visit on the Site may also collect information through the use of pixel tags (also called clear gifs) that may be shared with third parties which directly support our promotional activities and website development. For example, website usage information about visitors to our Sites may be shared with our third party advertising agency to better target Internet banner advertisements on our websites. The information collected through the use of these pixel tags is not, however, personally identifiable, although it could be linked to your personal information.
Contact Us
If you have any questions about this Cookie Policy, please contact us.
Please note that email communications are not always secure; so please do not include credit card information or sensitive information in your emails to us.